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Orders

No, there isn’t. Shipping costs change according to the amount of your order. You can find all the information you need on shipping costs in our SHIPPING section.
If you have trouble placing your order online you can send it to us via email at info@hobbyperline.com or reach us by phone. If you place an order via email or by phone you’ll be able to pay for it with a PayPal request or bank transfer. For more information please visit our section on payment methods.
As soon as your order has been placed you’ll receive an email with a recap of all the products you bought and the shipping information you entered while filling in the shipping form.
As soon as you’ve placed your order our staff starts putting it together. From Monday to Friday, if you place and order by 5PM it will be shipped that same evening. For orders placed after 5PM shipping takes places the day after. Please note that no orders will be processed on Saturdays and Sundays.
Yes, you can add items to your order but only if the courier hasn’t picked up the package yet. To add a product you’ll have to follow different procedures according to the payment method you chose.
You can send us an email with the codes of the products that you’d like to add. You will then receive an email with the new total amount to be paid. Otherwise you can place a new order and once it’s been successfully placed we’ll notify you with the new amount to be paid. When all your orders are ready for shipping we’ll put them together into the same package.
If you chose to pay by credit card then this is what you’ll need to do: place a new order but instead of choosing “express courier” select Pick up in store so that you won’t have to pay double for shipping costs. Once we’ve received your new order we’ll put it together with the first one and ship them out together in the same package.
You can replace an item as long as the courier hasn’t picked up your package yet. To replace an item please contact us via email or phone.
Yes, you can notify us via email or by phone. If you paid for it by credit card we will immediately start the refund process.
As soon as your order is processed you will find your receipt as a PDF document in your “MyHobbyPerline” section under “Orders and Invoices”.
Yes, all you need to do is sign up on our website as a company and add your VAT number and billing information.
Yes, as soon as the courier picks up your package at our store you’ll receive an email with a recap of your shipping information.